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WW.com Elite Help

This document attempts to explain the use of the elite section, if you have suggestions on how we should improve it then please let us know at j@ww.com.

Do not contact this email address for regular support questions, use the support options on the right of this page instead!

This page is divided into several sections, general help, billing issues and all that. To help you find the section you are looking for faster here is a short list of all the elements:

  • General Lay-out
  • Index frame
  • Feedback frame
  • Tabs / main work frame
    • Home Tab
    • Buddylist Tab
    • Search Tab
    • Help Tab
  • Billing and support issues
    • Account status
    • Cancellation
    • Virtual Access/IBill/OPS/PayBuyNet
    • Direct bank-to-bank transfer (EU only)
    • Technical support
Support

FAQ
Support form
Recover Cam page

General Layout

The general layout of the elite section is similar to the free website, with a number of noticable differences. Two small frames have been inserted above the index and the main frame, one offers you feedback on actions such as adding and removing items to your buddylist, the other allows you to navigate the elite specific portion of the site.

All the links in the secondary navigation bar at the top of the screen are 'active' and lead to pages with additional functionality.

Like in all the other pages whenever you see a thumbnail a click on it will open that users campage in a new window.

The Index Frame

The index has been expanded to include a little '+' sign near every camera image, if you click on the '+' sign the cam will be added to your buddy list (click on the 'buddylist' tab to get an update of which of your buddy cams is online right now). Also, you have 12 cameras per index page.

Feedback frame

The feedback frame shows you feedback on tasks that you have just ordered, database changes or other things that need a message to be brought back to you. It is situated right above the tabs and normally shows you your account status.

Home Tab

The home tab is the entry point to the elite section, this is where we leave important messages, you should check it periodically to see if there is anything of interest, it also gives access to your homepage editor and contains a permanent link to your homepage.

The home tab also allows you to customize the behaviour of some of the facilities offered in the elite section of the website.

The buddylist behaviour entry lets you customize whether the buddylist should have all of the cams that you selected on it or just those that are online. We advise you to leave it set to 'only cams that are online' unless you want to clean up your buddylist to remove cams that you are no longer interested in.

The search tab behaviour entry allows you to also search through the 'unmonitored' cams on camarades. Please note that some of these cams may contain content that could be construed as 'offensive', we try to keep the website clean of such cams and whenever we find them we remove them to this section.

Buddylist Tab

The buddylist tab is one of the most important features of the elite section, it allows you to see which cameras that you have placed on your buddylist through the '+' signs in the index or the 'add to buddylist' links on the search page are currently online. Like that you don't have to go through hundreds of cameras or bookmarks to get an idea of which of the cams you like are online. You can remove a cam from your buddylist by clicking the 'remove from buddylist' link next to the cam image.

Search Tab

The search tab allows you to search through the online cameras. If you have opted to do so on the profile section on the Home tab then the search will check all of the online cameras, also the unmonitored ones. Please be advised that we do not encourage you to select this option unless you are of a seriously open minded disposition :) By default the search page will list all of the cams that are online right now that you have not yet placed on your ignorelist. By adding a camera to your ignorelist you ensure that it will no longer be displayed in any subsequent searches. You may enter a keyword in the 'search' box at the top right hand corner of the search page, this will be used to scan such fields as camera name, nickname, country etc. All matching cams not on your ignorelist will be displayed in batches of 12. Click on the 'next page' link at the bottom of the search list to go to the next batch of 12 cams that satisfy your search criteria.

Help Tab

That's the one you're on now. This tab attempts to explain all of the features in the new section of the site. Pages that are common between elite and the free version are documented elsewhere.

Account status

By default both the 'Home' tab and the 'feedback' frame contain an entry that reports your accounts status. The first 10 days that you are signed up for this part of the service are absolutely free. After that you will have to pay, if you decide that you want to pay you can use the "Go to Credit Card form" button on the home tab, which will take you to OPS. As your trial nears completion you will see a counter that goes down from 10 days initially to 0 and then the door will be closed until you pay. While your account is not paid up your buddylist and other settings will remain archived, so no need to be afraid we'll wipe your account.

Cancellation

If you are using "Virtual Access" then please use their customer support site to process your cancellation. At signup time you have received an email that has all the relevant details.

If you are using another way of paying and wish to cancel your subscription send an email requesting to do so from the email address you signed up with to elite@ww.com and we will mark your account as cancelled. Your account will remain valid until the end of the current billing cycle, so you continue to have access for the time that you have paid.

Direct bank-to-bank transfer (EU residents only)

If you are a resident of the EU you may pay directly to our dutch office, the destination is

    Bankrekening nr. 38.36.34.156
    Rabobank IJmuiden
    tnv Camarades BV
    VIJFHUIZEN

Don't forget: add your email address !, 1$US = .66E (I don't have that
silly euro sign :)

Technical Support

Technical support issues relating to the elite service should be addressed to : elitesupport@ww.com, questions will be answered as fast as possible, but we do occasionally sleep so please do not resend your message if we do not answer within a few hours.




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